Parlable
Parlable
Sign inStart talking

Privacy Policy

Effective Date: September 16, 2026

Parlable is a communication service for difficult conversations. This policy explains what information Parlable collects, how it is used to provide the service, and the choices you have about memory, exports, and deletion.

1. Information We Collect

Depending on how you use Parlable, we may collect:

  • Account information: Your name, email address, account settings, and subscription status.
  • Conversation content: What you type or share in Solo conversations, Rehearsal, Debrief, and related conversation features, including screenshots you choose to attach and drafts created during a conversation.
  • Conversation context and outcomes: Information such as the situation you are working through, whether a draft was created, follow-up responses, and outcomes you choose to report.
  • Relationship, memory, and derived conversation signals: Parlable may create relationship records, summaries, Tells, and structured signals from a conversation. These signals can include estimates such as emotional state, activation, what kind of help appears useful in the moment, and how confident the system is in an interpretation. They are working estimates used to adapt and evaluate the conversation, not factual claims about your internal state. When Memory is enabled and available, some continuity information may also help future conversations begin with relevant context.
  • Together information: Names, invitation/session information, shared messages, private text side exchanges with Parlable, and commitments or session summaries created during a Together session. If you use Together calling, the call is one shared audio space for both participants and Hazel; there are no private voice side rooms.
  • Voice input transcripts: If you use voice input in a text conversation, speech recognition is provided through your browser or device. Parlable receives the resulting text transcript and may process that text for punctuation. That voice-input flow does not upload an audio recording to Parlable.
  • Live calls: When you talk with an agent on a live call, your voice is streamed to ElevenLabs, which converts speech to text and the agent's replies to speech in real time. Parlable receives the text of what was said on both sides so the conversation can continue in text afterward.
  • Technical and analytics information: Product events, page paths, session identifiers, basic device/browser context, and a hashed version of your IP address used for analytics, abuse prevention, rate limiting, and enforcing free-conversation limits.
  • Email information: Email addresses and delivery records used for requested drafts, follow-ups, account messages, and service communications.
  • Payment information: Stripe processes payment-card details. Parlable stores subscription and Stripe reference information needed to manage your plan, but does not store your full card number.

2. How We Use Your Information

We use the information above to operate Parlable and provide the experience you asked for. That includes understanding the context of a conversation, generating agent responses and drafts, calibrating how an agent responds in the moment, evaluating conversation quality, supporting Rehearsal and Debrief, running Together sessions, restoring conversation history, and providing continuity when Memory is enabled.

We also use limited technical and product-usage information to keep the service reliable, prevent abuse, understand where people encounter friction, and improve product performance.

3. Memory and Conversation Continuity

Parlable can remember context so you do not have to start from scratch every time. When Memory is enabled and available with your plan, saved context may be used to prepare an agent for a future conversation and may be updated after a conversation.

Turning Memory off prevents saved agent-memory briefings from being used for future conversations and stops the memory-update path that powers those briefings. Turning the setting off does not currently erase conversation history or relationship information that has already been stored.

4. Conversation Improvement and Training Contribution

Parlable's conversation-improvement contribution is on by default for both signed-in and anonymous use. Selected conversation turns may become candidates for Parlable's internal training dataset. You can turn “Help improve Parlable with my conversations” off in Profile and privacy settings, without creating an account.

Candidate collection is metadata-first: Parlable can record that a turn may be useful for evaluation without immediately copying its text into the training dataset. Conversation text is copied only when a candidate is deliberately promoted for review. Production-derived examples are subject to automated redaction and human privacy review before they can be approved for training use. Parlable keeps frozen benchmark data separate from production examples so later preference changes can remain enforceable.

Turning contribution off blocks future promotion and removes conversation-derived examples still held in Parlable's training system for the account or anonymous browser identity you control. Anonymous preferences apply to this browser, using a random identifier stored on your device; they do not apply to other browsers or devices. Clearing browser data can remove that identifier and your ability to control earlier anonymous contributions, and a new browser identity starts with the default setting. We do not use a shared IP address to grant access to another person's preferences or history. An opt-out is preserved for conversations you later attach to an account. Deleting conversation history or your account also removes training examples traceable to those conversations. Removal cannot undo learning in a model already trained.

5. Live Calls

A live call is a real-time voice conversation with a Parlable agent. Your microphone audio is streamed to ElevenLabs for speech recognition and the agent's voice, and the text of the conversation is kept by Parlable the same way a typed conversation is.

6. Together Sessions

Together is a shared conversation space involving another person. Shared messages are visible to the people in that Together session. When the product offers a private side exchange with Parlable, that exchange is not shown to the other participant, but it is still processed by Parlable to provide the session.

If both participants use Together calling, microphone audio is carried through Twilio as a shared conference call. Twilio provides real-time speech transcription so Hazel can follow the shared exchange and decide when to stay quiet, respond, or temporarily protect one person's speaking floor. Hazel's spoken interventions are rendered through ElevenLabs. Parlable does not record the Together call as an audio recording. Short-lived call transcripts and facilitation events may be retained for up to approximately 24 hours to operate and troubleshoot the live facilitation experience.

Together invitation links expire after 48 hours. Expiration prevents a new participant from using the invitation; it does not by itself delete the session record or its conversation history.

7. Service Providers

Parlable uses service providers to operate specific parts of the product. Conversation content is sent to Anthropic's API when needed to generate agent responses and perform conversation-related analysis. ElevenLabs processes one-to-one live-call audio for speech recognition and agent speech and renders Hazel's spoken Together-call interventions. Twilio carries Together conference audio and provides the real-time transcripts used for shared-call facilitation. Stripe handles payments and subscriptions. Resend handles email delivery. Google Analytics, Meta Pixel, and HeyCatch may receive product-usage events (and, for HeyCatch when you are signed in, your account identity) when analytics is available. Parlable's hosting and database providers process data needed to run and secure the service.

These providers receive information only as needed for the service they perform and operate under their own terms and privacy practices.

8. Analytics, Cookies, and Abuse Prevention

Parlable uses session and authentication cookies for core functionality. Product analytics can include page views and interaction events tied to a session identifier and, when you are signed in, your account. Our internal analytics also store a hashed version of the requesting IP address. We use this information to understand product usage, diagnose problems, protect the service from abuse, and enforce applicable usage limits.

You can turn third-party browser analytics and advertising measurement off from Profile. Parlable also treats a browser Global Privacy Control or Do Not Track signal as an opt-out for Google Analytics, Meta Pixel, and HeyCatch browser tracking, so those browser trackers are not loaded while that signal is active. Operational account and subscription events may still be sent server-to-server to service providers as described above.

9. Data Retention

Floot's production request logs retain the HTTP method and URL path for 90 days. These request records do not capture query strings, request or response bodies, headers, cookies, authorization tokens, IP addresses, or device identifiers. They cannot be selectively purged for one user or session. Older links may contain identifiers in their URL paths. These platform request records are separate from Parlable's application records and operational logs.

Development preview request inspection can capture full request and response bodies and headers for approximately one hour. Preview validation should use consenting test participants and test information.

Parlable stores conversation and account information beyond a single session when that information is needed to provide conversation history, continuity, relationship context, follow-ups, or other product features. There is not currently one automatic deletion period that applies to every category of data. Together-call transcript fragments and live facilitation artifacts use a separate short-lived retention path and expire after approximately 24 hours.

When you delete conversation history, Parlable removes the conversation content and conversation-derived memory covered by that request. Aggregate usage counts may remain with your account to enforce the lifetime free allowance; those counts do not retain conversation content or deleted conversation identifiers and are removed when you delete your account. Shared Together conversations are handled differently because another participant also has an interest in the shared thread: Parlable detaches and anonymizes the deleting participant's side while preserving the shared conversation for the other participant where needed.

When you delete your account, Parlable removes the account and conversation history and cancels an active subscription. Minimal billing records may be retained separately where needed for financial or recordkeeping purposes. Operational analytics may be retained only after the direct account association is removed. Transactional email logs retained for operations are detached from the account and stripped of the deleted account's email address and metadata.

10. Security

We use technical and organizational safeguards intended to protect account and conversation information, including secure authenticated sessions, access controls, rate limiting, and third-party payment processing. No online service can guarantee absolute security.

11. Your Choices

  • You can turn Memory on or off from Profile when the setting is available to your account.
  • You can turn third-party browser analytics and advertising measurement off from Profile; supported browser privacy signals also disable those browser trackers.
  • For signed-in and anonymous use, you can choose whether eligible conversations may be reviewed for Parlable's training datasets in Profile and privacy settings. This setting is on by default and can be turned off at any time.
  • You can mute your microphone during a live call, or end the call and continue in text at any time.
  • You can cancel a paid subscription from Profile.
  • You can export the Parlable data connected to your account from Profile.
  • You can delete an individual conversation from your Conversations library.
  • You can delete all conversation history while keeping your account and plan active.
  • You can permanently delete your account from Profile.
  • Email messages that include an unsubscribe option can be unsubscribed from using that link.
  • You can contact us with questions about how your information is handled.

12. Changes to This Policy

We may update this policy as Parlable changes. When we make material changes, we will update the effective date above and provide any additional notice required by applicable law.

13. Contact

If you have questions about this Privacy Policy or how Parlable handles information, contact support@tryparlable.com.